Please choose carefully as we do not accept returns if you change your mind. To return a product purchased on the Online Store that's faulty through no fault of your own, please contact us on 1300 799 699 (between 9am and 5:30pm (EST), Monday to Friday, excluding public holidays) quoting your order number. Alternatively, email us with your order number and a consultant will contact you during business hours.
The consultant will provide you with instructions on how to return the product(s).
We do not accept replacements and returns if you change your mind or the goods (including packaing) are damaged after shipping. The Online Store is not required to process a replacement or refund until it receives the goods in question from you. Where a replacement or refund is to occur goods must be returned to the Online Store. Refunds will only be processed on the credit card used to for the initial purchase. You must pay for the cost of returning the goods. However, if we agree that the goods are faulty we will refund the postage cost (to a reasonable limit).
Should the Online Store be unable to replace the goods, we may either substitute that product with another of equivalent (or higher) value or to provide a refund, whichever you prefer.
The following terms and conditions apply to returns:
o Goods must be returned in their original packaging if available. Refunds can ONLY be applied to UNOPENED boxes or packages.
o Computers and Notebooks must be returned within the manufacturer's relevant Dead on Arrival (DOA)/ Early Life Failure (ELF) periods unless we agree otherwise in advance (exceptional circumstances only).
o Goods must be returned in their complete package e.g. notebook, charger, battery, and manufacturers instruction manuals.
o Goods must be returned with your proof of purchase receipt (the tax invoice you received when the product was delivered to you).
o Should you return the goods via post to the Online Store, they remain at your risk until they are received by the Online Store. We recommend you use registered post and/or insure the package.
o Activated Prepay products (including VoIP and Mobile SIM cards) cannot be refunded or exchanged.
Where goods do not comply with any of the above conditions, we may not accept the replacement/refund in which case the goods will be returned to you, usually within 7 business days.
Guide to Repairs
If you're having trouble with your mobile and it is out of the Dead on Arrival (DOA)/Early Life Failure (ELF) periods, please take your mobile along with your proof of purchase receipt (the tax invoice you received when the product was delivered to you) to your nearest Authorised Service Repair Centre.
You will be required to fill in a Repair Form detailing a description of the fault. You will be advised of the approximate repair turn-around time.
Please note warranty periods for accessories and batteries vary. Please refer to warranty information packaged with your goods.
